High-performance monofilament machine meets future trends
Diing Kuen Plastic Machinery, Co., Ltd. specialises in the design and production of customised plastic equipment. Diing Kuen's machines are 100% made in Taiwan and 99% are exported to overseas. With its worldwide technical agents and service locations, Diing Kuen is able to provide immediate technical support to customers despite time differences and cross-border difficulties.
The dedication to customer service has contributed to Diing Kuen's reputation for high quality. The design concept of the machine takes into consideration the diversified characteristics of the customer’s production site. Not only does Diing Kuen manufacture equipment that meets general market needs, it also provides expertise in responding to customer’s raw material characteristics, unique formulas, and other kinds of raw material in diversified international markets.
During the delivery stage, Diing Kuen invites the customer to the assembly site for equipment handover and actual testing of the operating process. In the case of monofilament machines, the overall length of the equipment can reach more than 50 metres, or even 70 metres. The stability of the production is one of the key factors; Diing Kuen equipment, known for its high quality, must be checked by the customer to carefully review the production details such as capacity accuracy, performance stability, etc. to confirm that they meet the specific requirements, and then go through Diing Kuen's meticulous disassembly process to properly pack the machine before shipment.
Once the machine arrives at the customer's production site, Diing Kuen sends its professional handover teams to the site to assist the customer in assembly, adjustment, and testing. In addition to providing good after-sales service, the durability is also a highlight of Diing Kuen’s products. Generally speaking, the performance and lifespan of the machine depends on the quality of manufacturing. Today, customers following Diing Kuen's instructions are running their machines for nearly 20 years.
Chairman Kun-Chih Wei always instructs the Diing Kuen team that, “Our quality must be top-notch.” When the equipment is delivered without problems, the customer will for sure not turn back and complain. Therefore, during the design, production, and shipment stages, Diing Kuen actively anticipates potential problems, carries out trouble shooting in the Taiwan production base, and proactively invests more in the initial quality control to avoid problems once the machine is delivered to the customer’s base.